We’ve made it our mission to develop industry leading, high value analytics that help our clients gain a competitive edge by sensing what other tools can’t.
You create a powerful support environment with systems and processes employed across your enterprise. Unintended interactions create team support weakness and misalignments with leadership and strategy messaging. The power and speed of digital systems often makes these hidden problems worse.
We create an organization wide mapping of your support environment’s strengths, weaknesses and mis-alignments. With just 10 minutes of your team members’ time, we pinpoint areas that require improvement. We quantify your potential for gain, and help you prioritize and eliminate these issues.
Gain insights that your competitors don’t have. Our unique sensing tools are the first of their kind to measure your team support environment in a way that ties directly to team output quality and efficiency. See what experts can’t. Our predictive algorithms help you drive performance.
Our analytics are predictive as well as diagnostic. Complement your OpEx efforts, and quickly understand if changes are having the intended effect. Don’t wait for trailing indicators or post-mortems on long-duration development programs.
Read MoreThis is where our technology is unique. The best leaders and process experts can’t sense or predict where unintended conflicts and misalignments are creating stress through mixed-messaging and reducing team output quality and efficiency. We measure this accurately across the organization.
Read MoreOur analytics create a team-by-team mapping of your support environment issues. This helps us focus our efforts and quickly identify the root causes through deep dive investigation. You’ll understand exactly what needs to change and what’s at stake. Let us develop the improvement plans for you, or partner with your process experts to do this.
Read MoreWe help you make sense of our analytic insights, and can help you form and implement detailed improvements. In addition to our analytics services, we offer traditional consulting engagements and seminar-type coaching. The durable knowledge we provide will continue to pay dividends, and we can even help you transition to a self-use analytical capability.
Read MoreThis is why our analytics exist. Are you stuck, or just want an outside expert viewpoint? We can provide standard consulting and coaching. We have decades of real-world, global experience. We’ve been the top percentile performers.
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We were founded based on a personal belief that eliminating resource waste helps industry and helps the world. Our mission is personal. Every customer will feel this belief and dedication. We want to make the world develop better products, processes and services one company at a time.
We’ve done what you do and understand the value of your time and resources. Every customer will feel our personal dedication to providing unique insight, and a competitive edge at an exceptional value. Your time and effort partnering with us is truly appreciated and protected.
Once we knew where to look, and which direction we needed to push things, the adjustments weren’t difficult.
This is going to be an integral part of our annual monitoring plan.
We sensed some teams lagging behind, but couldn’t solve the problem. Thank you.
The results were a welcome surprise. We needed a fresh look.
We can tell you’ve been in our shoes. The integrated perspective is something we were missing.
We appreciate not having to teach [you] our business just to receive that back in a report.
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The great explorer of the truth, the master-builder of human happiness. No ...
The great explorer of the truth, the master-builder of human happiness. No ...
The great explorer of the truth, the master-builder of human happiness. No ...
We guide you through the report data and help you understand the insights generated as a standard service included in our analytics. We provide standard consulting services too, so we can help you develop and implement system and process optimizations. If you’d like to learn to use our tools and apply our improvement techniques on your own in the future, we’re happy to help you. We provide specialized one-on-one training or seminar style education.
No, we don’t need or want to know how your processes work before we apply our analytics and measures. Our valid, reliable measures work. We will, however, help you define your team groups over the phone before we launch any surveys. This assures you get the highest quality results.
YES! We don’t ask for personal info, any proprietary company information or performance data during our surveys. We use Qualtrics® as our online survey platform, the industry leader. Qualtrics uses Transport Layer Security (TLS) encryption (also known as HTTPS) for all transmitted data and the services are hosted by trusted data centers that are independently audited using the industry standard SSAE-18 method.
No. All we need are contact emails by team groups - which we never use except for sending the survey links. We will need some phone contact with administrative liaisons you designate to ensure the data collection proceeds smoothly.
NO! As a default, your data, analytics reports, and our relationship with you is held confidential. To further protect individual privacy, we do not share team members’ survey response data in our interactions with you as a client or anyone else. Your data may affect our learning algorithms and reported averages/trends, but at that point it is completely de-identified from you as a company.
We ask your team members about the processes and systems that they encounter doing their job. They are typically answered using a likert type opinion scale. They’re designed to get to the perspectives we need without requiring performance details, metrics or any proprietary information.